Shipping Policy
At Wild Rose, we place great importance on clear, transparent, and reliable delivery. Below you will find all the important information about our delivery areas, processing times, and shipping procedures.
1. Delivery Area
We currently deliver to the United Kingdom and the European Union. Orders from countries outside these territories cannot be processed at this time.
2. Delivery Address
Your order will be shipped to the delivery address provided during checkout. Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.
3. Order Processing Time
All orders are processed within 1–3 business days. (Valid Monday–Friday, excluding public holidays.)
Orders received on weekends or public holidays will be processed on the next working day.
4. Shipping Time
Once processed, your order will be shipped from our logistics centre. The average delivery time is:
8–14 business days (Monday–Friday) to the United Kingdom and the European Union.
Shipping time may vary due to:
- Seasonal demand
- Logistics or transport capacity
- Customs clearance processes
- Public holidays
- High order volume during warehouse sales
5. Total Estimated Delivery Time
Total delivery time includes:
- Processing time: 1–3 business days
- Shipping time: 8–14 business days
→ Estimated total: approximately 9–17 business days from the date of purchase.
Please note: these are estimates. External factors may affect delivery times. Our logistics team continuously monitors all shipments.
6. Shipping Costs
Shipping is completely free on all orders. There are no additional shipping or handling fees.
All prices displayed on our website include applicable VAT for UK and EU customers. There will be no additional customs duties or import taxes at delivery for shipments to the United Kingdom and the European Union.
7. Secure Payment Options
We offer secure, SSL-encrypted payment methods:
- Visa
- Mastercard
- American Express
- UnionPay
- PayPal
All payments are processed securely through our payment service provider.
8. Shipment Tracking
Once your order has been shipped, you will receive a shipping confirmation with your tracking link.
You can track your delivery here at any time: www.bywildrose.com/apps/parcelpanel
Please note: tracking updates often appear 3–8 business days after the package has left the warehouse.
9. Failed Delivery or Incorrect Address
If delivery is not possible due to an incorrect or incomplete address:
- The package may be returned to us
- We will contact you to clarify
- We offer redelivery or a suitable solution
Please check your delivery address carefully at checkout.
10. Delivery Confirmation
Once a package has been marked as delivered by the delivery service, the delivery is considered complete.
If the package cannot be found, we will gladly assist you in contacting the shipping provider and investigating the matter.
11. Contact
Email: hello@bywildrose.com
Telephone: +447916694437
Contact form: www.bywildrose.com/pages/contact
Shop Name: Wild Rose
Company Name: AMScale LLC
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).
Business Address:
15442 Venture Blvd STE 2011706
Sherman Oaks, CA 91403
United States
Warehouse Address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China